FAQ

About us

The online store Activity-board.shop offers unique educational toys, the best educational materials for your child, as well as indoor equipment for children's physical development and furniture for the children's room. Our products help develop logic, fine and gross motor skills, mindfulness and independence. Environmentally friendly
materials, recent researches of child psychologists and recognized methods. The mission of our store is to inspire your children every day and help in their development.

All our products are made of natural and eco-friendly materials such as wood and fabric. They do not contain any chemicals or dangerous components, and do not cause allergic reactions. The toys and the furniture are covered with special natural water-based paints and polish. Both the paints and the polish are perfectly safe for babies.
Besides, wooden toys and furniture are durable and do not harm the environment.

Orders

To place your order on our website you must:

1. Select products:

- Click on the goods you want.

- Choose the best configuration for you (if there are several)

- Click on ´Add to cart´.

When the goods are in the shopping cart, you can:

- Continue your shopping

- Confirm your purchase by clicking on ´Buy now´.

2. Confirm your order:

- If you have PayPal, you can pay using an express form

- Or fill in your contact details

- Click on ´Continue to shipping´.

3. Select the delivery option:

- Check your contact details

- Choose the best delivery option for you

-Click on ´Continue to Payment´

4. Select the payment option:

- choose the best payment option for you

- Confirm your order when you click on `Buy`.

Made!

We will register your order as soon as you receive our ORDER CONFIRMATION with your personal reference number. Please make sure that you have your order number available for subsequent questions about your order.

If you need to change the delivery details of an order, please inform us by email at order@activity-board.shop stating your order number. Changes are to be communicated before the delivery date.

If you have to cancel your order due to UNFORESEEN circumstances, please inform us by email at order@activity-board.shop stating your order number.

Your purchases can be returned or exchanged within 14 days of delivery. Please report your return by e-mail order@activity-board.shop and also state the reason for the return (the exchange).

The return (exchange) is only possible if the article is unused.

Buyers send the items back to the following address at their own expenses

In order to solve the problem as soon as possible, please contact us by email at order@activity-board.shop or via WhatsApp +44 74 888 11 878. Please send the photos of your order and also your order number.

We confirm a successful order directly in our store and by e-mail. If you did not receive a confirmation after completing your order, did not receive an order confirmation email, unfortunately, something went wrong. In this case, please order again.

You can place an order as a corporate client. Please place your order directly through our online store. To order, please agree to both our terms and conditions and privacy policy. Of course, you can object to sending product recommendations or email advertisements. Please send us an email at order@activity-board.shop after placing an order.

We will be happy to send you an invoice in the correct format.

Unfortunately, items that are already sold out cannot be pre-ordered. If you would like to be informed when the item you want will be back in stock, simply click "EMAIL ME WHEN AVAILABLE" on the product details page and enter your email address there. As soon as the product becomes available again, you will be automatically informed by e-mail.

Unfortunately, all orders are made only through the site, but we are always happy to help you in WhatsApp +44 74 888 11 878

If you need to remove or replace an item in an already paid order, please contact us at order@activity-board.shop and include your order number. Also indicate the information that you would like to replace or remove from the order.

Delivery

The shipping cost is calculated automatically on the page of your order.
- Switzerland and Liechtenstein: delivery time 1-14 days, free shipping from 130 CHF and 12 CHF for orders up to 130 CHF.
- EU and UK: delivery time 1-14 days, free shipping from 151 euros. Orders under 150 euros will not be delivered.

Delivery times for handmade goods may be extended. We will notify you further about this.

We deliver to all EU countries, Switzerland, Liechtenstein and the UK. If you need to arrange delivery to another country, please contact us by email order@activity-board.shop for more information.

Depending on the country of order, delivery takes from 1-14 working days. Delivery delays may occur in the context of customs clearance, over which we unfortunately have no influence.

You can track the status of your order using the tracking number that was sent to you when the order shipped. Please check the order for completeness and defects at the place of receipt of the order. If your order has not arrived, please contact us at order@activity-board.shop with your order number.

Unfortunately, there are times when delivery can be delayed. After sending the orders, the logistics company is responsible for the delivery time. Please check your tracking number or email us at order@activity-board.shop for an exact delivery date.

If you order from Switzerland, you do not need to pay any customs fees. VAT is also included in price. In other countries, the duty is calculated depending on the value of the goods.

After your order has been shipped, you will receive a tracking number by email. You can track the status of your order using this tracking number.

Payment

Currently, Activity-board.shop accepts payment via Visa, MasterCard, Maestro, American Express, Postfinance Card, PayPal, Twint, Klarna, Amazon Pay or bank transfers.

You do not need to worry about online payments. Our system guarantees absolute safety of online payments: all are secured with S.S.L. (secure socket layer) which protects all data associated with the payment. Your data will never be accessed by Activity-board.shop.

You can pay for the order only in the official currency of the country that you have chosen when entering the site. If you need to change the currency, please select another country.

If you need an invoice, please email us at order@activity-board.shop. We will send you an invoice by email.
If you can't find it in your inbox, please make sure it went into your spam folder by mistake.

Unfortunately, all orders are sent only after 100% payment.

Personal data

According to the General Data Protection Regulation of April 27, 2016, you have the right to information, correction, contestation, restriction of processing, deletion and portability of your data that you have transmitted to Activity-board.shop

If you no longer wish to receive offers from Activity-board.shop you can either click on the link at the end of each email or send a short message to the email address: order@activity-board.shop.

Any question?

If we haven't answered your question yet, you can contact us below and we'll get back to you as soon as possible.

Contact us

E-mail: order@activity-board.shop
Phone +447488811867

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