Shipping policy

The cost of delivery of your order is automatically calculated on the order page. However, 90% of our products have free and fast delivery.

Delivery is by the fastest possible means by parcel service or freight forwarder directly to your home. c/o PROMO ONE E-COMMERCE LLP guarantees delivery of goods, products and services via the e-commerce website.

PROMO ONE E-COMMERCE LLP sells in UK and Switzerland and worldwide. The goods and/or services will be sent to the delivery address indicated by the customer when placing the order.

From the moment of placing the order and payment confirmation, the delivery times indicated are indicative for Switzerland and other countries, the values are average:

EMS. Standard (1-14 days) - free of charge

Transport damage

If damage is detected in transit, you should file a complaint directly with the delivery service immediately upon receipt of the goods. You must also notify us of any transport damage within 7 days of receiving the goods. We will, of course, refund any damaged goods free of charge.

PROMO ONE E-COMMERCE LLP undertakes to deliver the missing goods as soon as possible or to offer an alternative solution in the event of a temporary shortage of goods.