Terms of service

1. General information
Our website is owned by PROMO ONE E-COMMERCE LLP, (hereinafter referred to as "the Company") the maintenance and operation and their distribution resp. Logistics and the marketing of the goods and services offered has been transferred in full with all rights and obligations.

PROMO ONE E-COMMERCE LLP sells to companies and private customers (hereinafter referred to as "Customer") the goods and services published in the online shop or listed in written offers under the following terms and conditions of sale and delivery.

PROMO ONE E-COMMERCE LLP reserves the right to change the content and form of these general terms and Conditions of sale and delivery at any time.

1.1. Scope of application

These General Terms and Conditions apply to all contracts concluded with PROMO ONE E-COMMERCE LLP. They come into force immediately and replace all previous terms and conditions.

All deliveries, services and offers of PROMO ONE E-COMMERCE LLP are made exclusively on the basis of these.

2. Company details

activity-board.shop c/o PROMO ONE E-COMMERCE LLP
27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
E-mail: order@activity-board.shop, Phone +44 748 881 1867

3. Products and their representations
The products visible on the e-commerce website and the inventory status of the product displayed in real time are purely indicative and do not constitute offers from our website.

PROMO ONE E-COMMERCE LLP undertakes to take the necessary measures to ensure that the photographic representation of the products and services offered on the e-commerce website is presented as truthfully as possible.

However, due to the way these products are displayed on the Internet, it is possible that the customer's perception of the photographic images does not exactly correspond to the products.

This applies all the more to all handicraft products that are unique pieces. We will try to highlight them in the photos as much as possible and little by little.

4. Personal Information
PROMO ONE E-COMMERCE LLP undertakes to protect and respect the confidentiality of the personal customer data provided on the e-commerce website and to treat it in accordance with the law.

PROMO ONE E-COMMERCE LLP only passes on personal data to third parties if they are essential for the proper execution of the order.

No data will be passed on to third parties for commercial purposes.

The customer data can be used by the internal departments of PROMO ONE E-COMMERCE LLP as follows:

- For processing orders, deliveries and invoicing
- To obtain your opinion in order to improve our products and services.

At his first registration, the customer is given the opportunity to send e-mail invitations and / or commercial communications by

to reject PROMO ONE E-COMMERCE LLP. This choice can be changed in the customer base at any time by the customer unsubscribing from the newsletter.

The customer undertakes to provide us with the necessary personal information for order processing (delivery and invoicing). This information must be correct, valid and up-to-date. The customer is obliged to keep the information regarding his identification and password secret.

5. Sales processing process

5.1 Orders

As soon as the desired product is selected, it can be added to the shopping cart by clicking on the "Add to cart" button. The customer can then continue his choice, change his shopping basket or continue the ordering process and pay.

By confirming the order, the customer accepts the general conditions of sale.

When the order is confirmed and paid, the customer will receive an order confirmation by e-mail.

The processing time of the order is 1-15 days, excluding holidays and weekends. We are use hand - made products.

5.1.1 Orders

For cost reasons, an order should correspond to a minimum value of GBP* 130.00. *Or different currency.

We create a separate invoice for each order. Multiple individual deliveries cannot be charged together on a collective invoice.

For technical reasons, subsequent orders to an already placed order can only be processed as new, separate orders.

5.2. Price

The price listed for each item on the e-commerce website includes all taxes, packaging. Shipping costs are excluded in the price.

PROMO ONE E-COMMERCE LLP reserves the right to change the prices and other costs displayed on the e-commerce website at any time and without prior notice. However, the customer will be charged for the products on the basis of the tariffs valid at the time of the order confirmation of the order.

5.2.1 Discount

We can only grant discounts to designated institutions and with correspondingly large purchase quantities (excluding books, services, net and procurement items).

5.3. Secured payments to PROMO ONE E-COMMERCE LLP

For the payment of the order, are accepted:

Apple Pay
Google Pay
Amazon Pay
American Express

Prepayment (bank transfer)

Transfer to the following account:

GBP currency:

Promo One E-commerce LLP


IBAN GB06 TRWI 2314 7032 7075 23

Bank Wise, 56 Shoreditch High Street, London, E1 6JJ, United Kingdom

EURO currency:

Promo One E-commerce LLP


IBAN BE14 9672 7378 4583

Bank Wise, Avenue Louise 54, Room S52, Brussels, 1050, Belgium

according to PROMO ONE E-COMMERCE LLP, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

The payments processed through the e-commerce website are made through a security system that meets the highest standards today. The above-mentioned market-leading companies (Pay Pal, prepayment (bank transfer)) determine the security requirements for payment transactions.

Payments for purchases are made on secure bank and postal servers at our PROMO ONE E-COMMERCE LLP partners mentioned above. This means that no bank or postal information is collected from the customer via the PROMO ONE E-COMMERCE LLP or website.

PROMO ONE E-COMMERCE LLP will be transmitted. Payment by credit card or postcard is therefore absolutely secure.

The order is registered as soon as the buyer accepts payment through the selected payment system. His order will be confirmed when the order is registered and the payment is debited from his card.

Before placing an order, the buyer must fill out the registration form offered on the site. The customer's credit card or postcard information is encrypted with SSL (Secure Socket Layer) and is never transmitted over the network in plain text. Prepayment is made directly to the post office. The card number will not be sent to PROMO ONE E-COMMERCE LLP or PROMO ONE E-COMMERCE LLP.

Payments are accepted in several currencies and currency conversion takes place at the bank's exchange rate and is independent of PROMO ONE E-COMMERCE LLP

5.4. Delivery

The delivery costs of the order are calculated automatically on the order page.

PROMO ONE E-COMMERCE LLP guarantees the dispatch of goods, products and services that are delivered our e-commerce website the goods and / or services will be sent to the delivery address indicated by the customer when placing the order.

From the time of the order and payment confirmation, the stated delivery times are considered guidelines for Switzerland and other countries, the values are average:

EMS. Standard (1-14 days) - free

PROMO ONE E-COMMERCE LLP undertakes to deliver the missing goods as soon as possible or to offer an alternative solution in the event of a temporary shortage of goods.

Customs, Taxes & Duties

We have several warehouses in 8 countries: within Europe and outside Europe. All shipments outside the country of origin are shipped on the basis of unpaid customs duties and therefore may be subject to import duties and taxes once your order reaches the specified country. The customer is responsible for any applicable taxes and fees. Please contact your local authority for more information on prices. The country of departure will be indicated on the delivery form when paying for your order, if it country nol local.

5.5. Warranty, Return, cancellation and refund

From receipt of the goods by the customer, the customer has a right of withdrawal, i.e. a period of 14 days to return the delivered goods, whereby the costs of the return are at his expense.

Only products sold through, unopened and returned in the original packaging, can be refunded.

The procedure is as follows:

The customer sends an e-mail to order@activity-board.shop to make a refund request.

The buyer returns the goods at his own expense to the following address:

activity-board.shop c/o PROMO ONE E-COMMERCE LLP
27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
E-mail: order@activity-board.shop, Phone +44 748 881 1867

The product must be complete, properly protected, in its original packaging (unopened) and, if necessary, with any accessories.

The product is delivered by the internal department, which confirms the refund or not, in particular by checking whether the product has been returned in full and in a condition suitable for re-marketing, as provided for in the right of withdrawal.

If the goods meet the requirements for return, they may be returned or exchanged.

Refunds are made in one lump sum, based on the date of confirmation that the goods are to be returned, during the following periods:
1) At the beginning of the month - until the 5th day of each month, if the date of confirmation that the goods are to be returned was between the 1st and 4th of each month

2) At the middle of the month - until the 15th of each month, if the date of proof of return was from the 5th to the 14th of each month

3) At the end of the month - until the last day of each month, if the date of proof that the product is returnable is from the 15th to the last day of each month

If the merchandise does not meet the conditions for return, it will be returned to the buyer, who will thus not be able to claim a refund.

5.5.1. Complaints

Unfortunately, complaints can never be completely avoided. However, we process a justified complaint as quickly as possible.

Missing or incorrectly delivered items, please report to us no later than 3 days after receipt of the shipment.

Defective items: If the damage is due to damage during transport, you must contact your post office. For delivery via parcel service or carrier, please contact us. Please note the information sheet enclosed in the shipment.

However, if a general defect of one of our items has been detected, please send it back to us, together with the invoice and the completed information sheet, no later than 3 days after receipt of the shipment.

Complaints due to wear (use) or improper use cannot be accepted as such.

5.5.2. Warranty

As a trading company, our warranty can only be limited to the scope of warranty granted to us by our suppliers; however, we are as accommodating as possible.

5.6. Return /Exchange of goods with good quality

You, as a customer, have the right to exchange goods of good quality if the specified goods did not fit in shape, dimensions, style, color, size or configuration within 14 (fourteen) days from the date of receipt of the goods (* the exception is goods purchased at a discount).

The exchange of goods of good quality occurs when:

The specified product was not used.

its appearance / texture has been preserved.

Usage characteristics, seals, factory labels are not damaged or missing.

You have a sales receipt / cash receipt or other document confirming payment for the specified goods.

If you, as a customer, refuse the goods, then a refund is possible according to the rules of our online store as follows:

Exchange the goods for another product with price calculation:

- When choosing a product at a lower cost, the price difference is issued in the form of a voucher
- When choosing a product at a higher cost, you, as a buyer/buyer, pay the price difference

Receipt of a voucher in the amount of the purchase amount (max. The duration of the voucher is 180 days). ** However, this voucher cannot be used for goods

- from special offers;
- with discounts;
- from marketing offers;
- used/redeemed be.

5.7. Terms of delivery / Delivery periods

In the event of incorrect deliveries due to incorrectly ordered goods, the shipping costs shall be borne by the customer.

Unfortunately, it may happen that an item that is probably offered in the online shop cannot be delivered because the supplier does not provide us with our order or does not make it available on time.

We also have to reserve the right to make model and packaging changes on a smaller scale.

Certain products are disassembled for freight and packaging reasons, but packed and delivered ready for assembly.

During the holiday season, the delivery time can be extended by three working days.

5.8. Shipping

EMS. Standard (1-14 days) - free

The price listed for each item on the e-commerce website includes all taxes, packaging. Shipping costs are excluded in the price.

We choose the most convenient shipping method: EMS, post, delivery service, forwarding or delivery van (special tour).

The goods will be shipped at the risk of the recipient.

Express shipping is available for shipping. The cost is calculated separately.

5.9. Residues

The delivery weeks indicated in the case of delayed item items are only indicative dates, the observance of which depends on the delivery to our suppliers and we can therefore not be liable for this.

We do not carry out repairs for our customers

5.10. View Broadcasts

Are not carried out by us in any case

5.11. Liability

The buyer is responsible for the use of the products. Claims for damages are excluded. In no case PROMO ONE E-COMMERCE LLP is liable for indirect and consequential damages.

6. Intellectual Property
PROMO ONE E-COMMERCE LLP reserves all rights to every design, to every published text. Copying or any other kind of reproduction of the Site in whole or in part is allowed only for the purpose of placing an order with the Company. The names: PROMO ONE E-COMMERCE LLP, PROMO ONE E-COMMERCE LLP are registered trademarks, trademarks or protected trademarks of PROMO ONE E-COMMERCE LLP. All other product names, trademarks, company names or logos mentioned on this website are the exclusive property of their respective owners.

7. Changes to the General Conditions of Sale
We reserve the right to change the terms and conditions at any time. This applies in each case to the published terms and conditions. Orders placed before the entry into force of the amended are still subject to the in force before their amendment refund.

8. Applicable Law
These General Terms and Conditions of Sale as well as all sales that are affected by them are subject to UK law. All disputes arising out of or in connection with these General Terms and Conditions of Sale or a sale to which they relate will be settled in accordance with Swiss law, regardless of whether it is a contractual or tort act or whether it is based on another clause. The application of the 1980 United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. The exclusive place of jurisdiction is London/UK.

9. Original text
The General Terms and Conditions of the Company are written in English.


For customers from UK, EU:

27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

For customers from Switzerland:

Hinterbergstrasse 2, Walchwil, Switzerland, 6318

As the owner of the shop. January 2020